To design the future of mobile banking.
What we did:
ZOO and the team in KBC set out to achieve a near-impossible 5 minute new customer
account opening process using a mobile app.
To make it happen we had to explore and fully understand how every action on the front-end UX would cascade down
through the system. We took a fail early approach that involved a number of stages including, idea sketching, wireframe
prototyping, design prototyping, development prototyping with user testing at each stage.
The near impossible proved to be possible making the registration process a first in Ireland. The feedback from the public has
been extremely positive and it was awarded the best on boarding process of 2017 by 11FS in their annual awards.
Have a look for yourself…